All information shared by the client will be kept confidential. This includes the client’s personal data, any information shared in counselling sessions, and even the fact that the client is seeking counselling with TLCC.

Client’s information can only be released with their consent and written permission, except in the following cases: (1) The counsellor assesses that there is a clear and imminent danger to the client or someone else, including suicide, or (2) When the organisation is legally required to release the information by government authorities.