Frequently Asked Questions
Some things you need to know before proceeding with counselling.
Here are some things that you might need to know about Tung Ling Counselling Centre. Please read all the information provided carefully. If you have any further questions, please feel free to contact us.
You can sign up for counselling with TLCC via this registration form.
Our team will review your registration. In some cases, we will conduct an intake call – a 20-minute phone call for us to understand your situation a little better.
Once a TLCC counsellor has been assigned to you, we will reach out to you to arrange your first counselling session. If we are not able to assign you to a TLCC counsellor, we will still reach out to you to inform you of this and do our best to refer you to other sources of help if appropriate.
During your first appointment, your counsellor will go through the consent form with you. Your counsellor will also ask questions that help him/her get to know you and understand your situation better. Typically, your counsellor will also work with you to set counselling goal(s). Each individual counselling session is an hour long, and each couples counselling session is one and a half hours long.
Our counselling fees are:
$50 for individual counselling (1 hour)
$90 for couples counselling (1.5 hours)
Our counsellors have either completed or are on their way to complete post-graduate professional counselling degrees. All our counsellors are also supervised by clinical supervisors.
Counselling sessions can be held in-person as well as online. You may indicate your preference in the registration form.
In-Person Counselling (101A Marine Parade Road, B1-19)
Mon, Closed
Tue, 9AM – 9PM
Wed, 9AM – 5PM
Thu, 9AM – 9PM
Fri, 9AM – 5PM
Sat, 9AM – 1PM
Sun, Closed
Online Video Counselling
Mon-Fri, 9AM – 9PM
Sat, 9AM – 1PM
Sun, Closed
We strongly encourage you to keep to your day and time for appointments. If you really need to, you may request to reschedule the appointment at least 24 hours before the start of the appointment. (E.g. if your session is scheduled for 1pm on Tuesday, you must request to reschedule by Monday 1pm at the latest)
If you are late by more than 15 minutes, the counselling session will be cancelled. You will be required to pay the full fee for the session if the session is cancelled, or if you do not show up for your appointment.
In most cases, it will take time for you to work through your counselling issues. We recommend an initial 5 sessions to work towards your counselling goals. Your counsellor will evaluate your progress together with you through the sessions. In some cases, there may be an extension of the number of sessions.
All information shared by the client will be kept confidential. This includes the client’s personal data, any information shared in counselling sessions, and even the fact that the client is seeking counselling with TLCC.
Client’s information can only be released with their consent and written permission, except in the following cases: (1) The counsellor assesses that there is a clear and imminent danger to the client or someone else, including suicide, or (2) When the organisation is legally required to release the information by government authorities.
Yes, with consent from your parent or legal guardian. We will contact you to request for your parent or guardian’s contact information. We will then contact them directly to arrange for this consent.